Terms & Conditions LONDON 2017
1. Registration and Payment:
1.1. In order to reserve a place on a course a registration fee must be paid. Until we receive these monies we will not reserve a place for you. The purpose of this fee is to cover the administration cost of enrolling a student.
1.2. Registration fee:
1.2.1. £40 registration fee.
1.2.2. £35 visa documentation fee.
1.2.3. A registration fee is applicable to all registrations.
1.3. Full payment for the course must be made prior to starting the course, including payment for any official documentation.
1.4. All costs incurred due to measures taken to recover unpaid fees will be paid by the student.
1.5. Should any monies be outstanding then we reserve the right to discontinue that student’s studies and charge interest at 10%.
1.6. The course fees will not include costs that are incurred on the student’s behalf such as examination fees, personal medical insurance, Transport for London fares or the cost of any social events. Course books are not included in the course fees. You will need to buy the course book for your class level. You will not be allowed to attend classes until you are in possession of the relevant course book.
1.7. If your course spans more than one term you will be required to buy the books for each term.
1.8. The Consumer Protection (Distance Selling) Regulations 2013 apply to any student who enrols online and these regulations provide for the right to cancel within 14 days of the initial application and a full refund will be given.
1.9. Should a student change any of their course details, then we reserve the right to charge a further £20 administration charge.
1.10. The minimum age for enrolment is 16 and for those students aged 16 and 17 we proceed on the basis that the parent, guardian of the student under 18 is aware of the enrolment and is bound by all the terms and conditions set out in this document in lieu of the student.
2.1. As a part of the registration process we ask students to disclose to us all information that we require in order to assess our obligations and the student’s requirements regarding the provision of information to complete the enrolment.
2.2. When a student enrols we will require that student to produce all appropriate documentation, including passport copies, in order to verify the details submitted to register for the course.
2.3. We confirm that we will process the data we hold about students to provide the classes and to arrange for any transport and accommodation that is required, and when processing the data we will abide by the provisions of the Data Protection Act 1998. This data is held electronically on a secure database.
2.4. Contact details: you are required to provide – and keep up-to-date – your contact details in London, your next of kin’s contact details in your own country and any other changes of circumstance; especially if you hold a visa.
3.1. A refund will not be considered if:
3.1.1. A student decides to withdraw or cancel his/her enrolment (Except in case of point 1.8)
3.1.2. If a student is refused entry at ports or if a student is asked to leave the UK.
3.1.3. If it is found that the student has engaged in any fraudulent practice in order to obtain the necessary documentation from the school to apply for a visa. In such cases, the school will inform the UKVI and the student will be asked to leave the course.
3.1.4. If a student visa is refused due to documentation being different to that approved by The English Studio or documentation that is out of date or documentation that fails to comply with visa requirements as stated at https://www.gov.uk/check-uk-visa
3.2. Refunds will only be considered in cases of visa refusal upon receipt of relevant official information and upon completion of the refunds process, which is started by emailing email@example.com except in the case of 1.8.
3.3. If a student’s visa is refused, the notification of the refusal must be submitted within 14 days from the date of refusal notification, in order for the refund to be processed.
3.4. Once a refund is approved, please note:
3.4.1. Refunds may take up to two (02) months from the date when the requisite paperwork is complete.
3.4.2. Registration fees are non- refundable and any third party costs such as examination fees, accommodation booking fees and courier fees are not refundable. Except in the case of 1.8.
3.4.3. We will deduct an administrative fee of £100. Except in the case of 1.8
3.4.4. If the student appeals against the decision of the UKVI, the school can put on hold the enrolment until a final decision on the immigration status has been reached.
3.5. We do not allow students to transfer their enrolment, credit notes or course fees to any third party.
3.6. If you have requested a refund and it is declined & you are not satisfied with our decision you can visit: englishuk.com/en/students/complaints
4.1. We reserve the right to change teachers, times of lessons and location of courses and to combine classes if:
4.1.1. Numbers for any particular class are low.
4.1.2. We have to attend to building or maintenance work.
4.1.3. A teacher is sick.
4.2. The school is closed for bank holidays and we will not extend courses to compensate. Students do not lose attendance on these days.
4.3. Holiday entitlement:
4.3.1. 1 to 7 weeks – no holiday entitlement;
4.3.2. 8 to 12 weeks – 1 week’s holiday
4.3.3. 12 to 17 weeks – 2 weeks’ holiday
4.3.4. 18 to 23 weeks – 3 weeks’ holiday
4.3.5. 24 to 29 weeks – 4 weeks’ holiday
4.3.6. 30 to 35 weeks – 5 weeks’ holiday
4.3.7. 36 to 39 weeks – 6 weeks’ holiday
4.3.8. In excess of 40 weeks – 8 weeks’ holiday
4.3.9. Holiday must be taken during the tuition period
4.4. The school is normally closed for two (02) weeks over Christmas (this holiday will be deducted from the student’s holiday entitlement).
4.5. Absence from school during time taken off as holiday entitlement will not affect a student’s attendance record.
4.6. Students cannot reduce weekly study hours or change from a full-time to a part-time course.
4.7. Students must use their holiday entitlement when the school is closed.
4.8. If you take a holiday you will not be able to use the time taken at the end of your course.
4.9. Once a student has started their course the course cannot be stopped or postponed.
5.1. Students are entitled to:
5.1.1. A placement test & needs analysis.
5.1.2. Monthly tutorials with their teacher.
5.2. The maximum class size is 22.
5.2.1. There may be occasions when classes temporarily exceed this number before students are re-allocated.
5.3. Each class (3.15 hours duration) has a break of 15 minutes. Breaks for evening classes (when available), specific test classes and one to one classes may differ.
5.3.1. Please note that we enrol students every week so the composition of each class changes from week to week.
5.3.2. If you are studying on a part-time basis you will need to be aware that you are joining an existing full-time course. Our courses are designed around continuous enrolment and cater for both full-time and part-time students.
5.4. General English and Exam Preparation terms normally last 3 months. At the end of each term the student’s level and teacher may be changed.
5.5. Upon completion of their course the students may, on request, receive a certificate, showing their actual attendance rate for that particular course.
5.6. We invite the students to share any comments or feedback.
5.7. We will not review any feedback or response we receive after the class in question has been concluded. Students must raise any issues with us as and when they appear.
6.1. If a student’s attendance falls below 85% then we may move that student to another class. If the attendance does not improve then the student’s classes will cease. We reserve the right to inform government authorities if a student absconds from their course and are enrolled on a visa issued in the name of the school.
6.2. Day One of any course or any start date will be given over to induction for all new students – students accept that they may not enter class on that day. Students who do not complete the placement test prior to the Friday before their chosen start date will not, in any case, be permitted to enter class on Day One. Note – we operate a programme of continuous enrolment and new students may join the class on any Monday.
6.3. We reserve the right to cancel a student’s enrolment in the event of conduct or behaviour which in our opinion diminishes (or may diminish) the reputation of this school even if such conduct is not in breach of these terms and conditions. The School’s decision is final.
6.4. Students must contact the school in the event that they are unable to attend their class. Students must refer to the website for contact details.
6.5. If a student arrives more than 20 minutes late the student will not be allowed to join the class.
6.6. The intellectual property pertaining to our course hand outs and other teaching materials is owned by us and the students agree not to copy or reproduce the materials for commercial benefit. Students further agree not to access illegally copied and stored versions of any published material and to do so may put in jeopardy their place on the course.
6.7. Students must:
6.7.1. Only speak English in their class.
6.7.2. Inform us if they cannot attend a class for any reason – the production of official documentation to substantiate any such absence will be required.
6.7.3. Comply with reasonable requests made by our employees.
6.7.4. Adhere to our Health & Safety Policy (failure to do so will constitute grounds for expulsion).
6.7.5. Students must not smoke or congregate within 20 metres of the entrance of any of the school buildings either before or after their class, or during break times. Any students found congregating outside the building will be given a written warning. If they continue to congregate outside the building after this warning they will be expelled from the school and no refund will be given.
7. 16-17 year olds
7.1. Students of this age must be aware that they will be placed in a class with adults and treated as adults. However, their teacher will have passed police checks to ensure there is no reason why they cannot teach this age group. In the event of this teacher being ill then and the school not being able to provide a cover teacher who has also undergone the check, the student will be moved to a different class with a teacher who has the necessary clearance.
7.2. The English Studio provides 1 day trips through carefully chosen third parties & only those daytrips will be offered to 16 & 17 year olds. To join these daytrips parents must complete the section in the parental consent where permission can be granted. If permission is not granted we cannot allow under 18s to join these day trips.
7.3. Students aged 16 and 17 without a guardian in the UK must stay with a homestay. They must book returned airport transfer unless a guardian (21 years and over) is meeting and taking them from and to the airport.
7.4. A parental consent form must be signed and returned to us before 16 and 17 year olds can join a course.
8. Disability Policy
The English Studio does not discriminate against anyone in terms of any physical or learning disability. The school makes enquiries during the booking process regarding students’ physical or learning difficulties and any other health issues. If students reveal any of these issues during the booking process they are made aware of the limitations to what can be provided due to the nature of the building and the resources at the school’s disposal as follows:
8.1. All students must be able to negotiate stairs unaided. There are no lifts in the buildings and students may need to walk up to 5 flights of stairs.
8.2. We do not currently have any provision for students with hearing difficulties in terms of induction loops.
8.3. Materials can be amended to aid students with visual impairment to a certain extent though they would still need to be able to negotiate the building unaided, though guide dogs are admitted.
8.4. Students with learning difficulties such as dyslexia and dyspraxia are admitted. Teachers who have these students are made aware that they are joining the class and provided with support on how best to teach students with these difficulties.
8.5. If students reveal any health issues which may impede their performance on the course or their ability to complete the course we will make them aware of our attendance and refund policy.
Any information is stored on the student record and academic managers make teachers aware of any students joining their class with physical or learning difficulties or any relevant health issues. All staff are trained to deal with this information sensitively and confidentially.
9.1. We will charge a non-refundable fee of £30 (subject to change) for finding and booking homestay accommodation. Accommodation fees must be paid in full before your arrival.
9.2. Accommodation will be confirmed when full payment is made. The school reserves the right to change the type of accommodation if we cannot provide what the student/agent requested when the payment is received.
9.2.1. International students will only have accommodation details and confirmation of the final address when they get their visas and after sending a copy to firstname.lastname@example.org. The school reserves the right to change or ask the student to pay any difference if the original accommodation request is not available.
9.3. Cancellation Policy for Accommodation:
9.3.1. More than two (02) weeks’ notice before arrival, accommodation fees will be refunded. This does not apply if we have issued a Short-Term-Study Visa Letter.
9.3.2. Students wishing to leave their accommodation earlier will need to give a minimum notice of two (02) weeks. This does not apply if we have issued a Short-Term-Study Visa Letter.
9.3.3. Less than two (02) weeks’ notice, there will not be any refund.
9.4. There will not be any refund for No-shows in cases where the stay is for two (02) weeks or less. A two (02) weeks cancellation fee charge will apply to No-shows for bookings longer than two (02) weeks.
9.5. We must receive written notice of cancellation between 09.00am and 05.00pm on week days which are not public holidays in the UK. Please note all refunds are subject to a £100 administration fee.
9.6. Home Stay agencies that we work with are British Council accredited.
9.7. A Flight Transfer waiting time of 1½ hours is included in the transfer price. If you do not contact the driver within 1½ hours of the flight’s arrival time, the driver will leave the airport and any request for a further transfer will be charged at full rate. Waiting time starts from the scheduled time of arrival, unless the flight is early, in which case waiting time will start from the actual flight arrival time. There are no refunds for Flight Transfers. Please read your Airport Transfer confirmation documents carefully before departure to the UK, as they include important arrival information.
9.8. All homestay accommodation options have a minimum booking of two (02) weeks.
10.1. Save for death or personal injury caused by our negligence we exclude to the extent permitted by law all conditions, warranties and other terms which might be implied by statute, common law or equity any liability for any direct, indirect or consequential loss or damage of any kind, howsoever arising and whether caused by tort (including our negligence), breach of contract or otherwise even if such loss is foreseeable.
10.2. The provisions of clause 8.1 do not extend to any liability to students arising out of any fraudulent misrepresentation made by us or our employees or agents.
10.3. Subject to the provisions of clause 8.1 all activity undertaken by a student is strictly at the student’s own risk and we take no responsibility. This includes any activities where our employee is present as a guide or facilitator.
10.4. It remains each student’s responsibility to safeguard their property and consider whether insurance is required.
10.5. We shall take all responsible steps to fulfil student expectations regarding the course but we do reserve the right to alter services to at least an equivalent standard at no additional cost.
10.6. While we take all reasonable steps to ensure the information contained in our brochures and website is accurate, we reserve the right to alter this, substitute or withdraw any amenity without further notice.
10.7. Should any of the following events occur then we will not be liable to provide further services:
10.7.2. Industrial action.
10.7.4. Civil unrest.
10.7.5. Acts of God.
10.7.6. Legal action.
10.7.7. Withdrawal of regulatory consents.
11.1. These terms of business are written in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
11.2. The Contracts (Rights of Third Parties Act) 1999 is excluded.
11.3. No variation to these terms will be binding unless the variation is recorded in writing and signed by us and the student.
11.4. These terms of business represent the entire agreement reached by the parties and excluding any fraudulent misrepresentation, no other statement, whether oral or in writing, will be regarded as a contractual term of these terms of business. 12. Passport/ID Cards/ Proof of Payment All students are required to present their passport/ID card and proof of payment on their first day and the school will retain a copy. 13. Photography Sometimes The English Studio or our representatives take photographs and videos during our courses which may be used for promotional purposes. Please advise us at the time of booking if you do not wish to appear in any promotional material.